The Social Security System proudly shares having the highest feedback resolution rate of 91.33% based on the 1st Quarter of 2017 Citizen Hotline Report. The information was released by the Civil Service Commission measuring the percentage of resolved calls coursed through Hotline 8888.
According to SSS President and Chief Executive Officer Emmanuel F. Dooc, SSS was able to resolve 1,170 queries, complaints, and requests out of 1,281 calls endorsed by the hotline.
“Although SSS got the most number of feedback, our team from the Member Communications and Assistance Department were able to resolve them immediately,” Dooc said.
“Regardless of the severity of inquiry or complaint, we ensure that we act on it promptly and accurately as we give our best to provide wide-range of SSS benefits and services to over 35 million members.”
Most people calling the hotline were regarding hassles in documentation, clarification on SSS procedures, and slow processing of benefits claim. These queries had been resolved by the government agency.
Dooc shared a tip to SSS members to avoid delays in processing; always keep your personal records updated and accurate.
Here’s how to easily update your SSS information ONLINE.
In one example he gave, a retiring member should correct any discrepancies in his date of birth, name, etc. so he could easily process his retirement benefit.
Last June 16, Office of the Cabinet Secretary Leoncio ‘Jun’ Evasco, Jr. presented the 8888 resolution ranking in Malacanang.
Second to SSS is the Home Development Mutual Fund or PAG-IBIG with resolution rate of 82.94% followed by GSIS with 72.37%.
The CSC’s Citizen Hotline 8888 is a government feedback mechanism that allows the public to inquire and course their complaints for immediate action. Currently, the hotline receives an of average of 253 queries, 144 complaints, 66 request assistance, four suggestions and three commendations daily.