The Social Security System is aiming to attract more members to use its online platform when transacting with the state fund to succeed in their goal of its 32.3 million web transactions target by 2020.
According to SSS President and Chief Executive Officer Aurora Ignacio, SSS will further enhance its electronic service delivery by adding transactions and payment channels for its members convenience.
“We’re headed towards the direction of making SSS transactions easy and accessible for our members through the utilization of agile technology. We’d like to make sure that through the digitalization of our core service deliveries, we will be able to provide faster, easier, and accessible services for our members,” said Ignacio.
Furthermore, online services are beneficial to both SSS and members and pensioners because they will save overhead expenses while the latter will save time, money and effort when dealing with their transactions.
From January to June 2019, 72% or 26.63 million of 37.16 million transactions were processed over-the-counter while about 28% (10.54 million transactions) were done through electronic channels, SSS data shows.
“We recognize that it is a continuing challenge for us to shift our members and pensioners to use the self-service online facilities of SSS,” Ignacio added.
Presently, only 396,686 paying employers were registered to the SSS web facility.
(READ: How to Register to SSS Online for Employers)
These are the electronic channels that member employers and employees can access – My.SSS, SSS Mobile App, Self-Service Express Terminal (SET), Interactive Voice Response System (IVRS, Text-SSS and Contribution payments through GCash.
The use of online facilities has increased by 8% compared to January and June data of last year, reaching 10.54 transactions. SSS hopes to improve these numbers by 2020.
Aside from improving members’ online experience, the state fund is also eyeing to eliminate disbursements of benefit claims through check and transfer them through banks instead.
Source: UNTV News – https://www.untvweb.com/news