ACOP thru Video Conference Available for SSS Pensioners Residing Abroad

Many SSS pensioners are already residing abroad. But regardless of their location, they are still required to comply with the SSS Annual Confirmation of Pensioners (ACOP).

To help encourage pensioners abroad to comply with the program and continuously receive their pensions without needing to come back to the Philippines or make a trip to the consulate for compliance, SSS has launched a new facility called ACOP-VC or Annual Confirmation of Pensioners through Video Conference.

According to SSS President and Chief Executive Office Emmanuel F. Dooc, “Based on our records, we have more than 17,000 pensioners residing abroad but only about 1,832 or 11 percent of them have used the ACOP-VC. We strongly encourage our pensioners to explore and start using the ACOP-VC facility for faster reporting to the SSS.”

Through modern technology, pensioners residing abroad will find it
easier to report to SSS.

The schedule of the ACOP-VC interview should be the birth month of the retiree pensioner. For beneficiaries receiving Death Benefit, it would be the birth month of the deceased member.

To schedule an ACOP=VC interview via Skype, simply follow the steps below:

1. Register a Skype account.
2. Send an email to SSS to make an appointment. The email address are [email protected] or [email protected]. Subject should follow this format “Skype (ACOP), pensioner’s name and SS number”
3. Include the following details in your email.

  • Name of the retiree pensioner or deceased member
  • Birth date
  • Guardian’s name for survivor’s pensioners
  • Dependent’s name
  • Contact Information
  • Complete Address
  • Skype Username
  • Preferred Schedule

Note: The available schedule of interviews is based on Philippine time from Monday to Friday, 12:00 AM to 11:00 PM. Call center agents from the Member Relations Department and Overseas Filipino Workers-Contact Services Unit will assist you.
For more details on the ACOP-VC facility, pensioners may call the SSS hotline at 920-6446 to 55 or they may send their queries to [email protected] or [email protected]